Refunds, Returns and Warranty
Return and Cancellation Policy
It is important to make sure you are ordering the correct items as ALL sales are final. THERE ARE NO FULL REFUNDS.
Returns: Returns must be made within 15 days after delivery in brand new unopened condition. ALL returns are subject to a 20% restocking fee. Items that are returned must be returned inside of a box, packaging that is damaged will be refused.
(refused packages by the shipping company will treated as returned)
Cancellations: All canceled orders are subject to a 10% cancellation/processing fee under no exceptions. Once an order has been shipped it can NOT be cancelled. Special order items are subject to a 20% restocking fee and can NOT be returned or exchanged.
Items that are returned as ineligible as listed below will be refused.
Ineligible for return: the following below can NOT be returned with no exceptions.
- Opened or used items
- Installed or test fitted items
- Scratched or damaged items
- Dirty, damaged or opened packaging
- Poorly packaged items upon return
- Gift cards
- Voided manufacture seals
- special ordered items
- Products missing parts
Tri-State Motorsports does Not cover return shipping fees for packages sent for returns
Lost and stolen packages
Lost packages: Our responsibility is to prepare your order for shipping. Once Shipped the shipping company is now responsible for the delivery of your package. If your package is lost by the shipping company, you the buyer are responsible for working with us to open a claim with the shipping company. Claims can take 2-6 weeks for the shipping company to complete. During this time the shipping company will reach out to you in order to approve or deny the claim. We CANNOT refund or reship lost or stolen packages that are not approved by the shipping company.
Stolen Packages: If you believe your package has been stolen, you are responsible for filling a police report and working with our local deliverer to retrieve your package. The shipping company or Tri-State Motorsports in not responsible for delivered packages that have been stolen.
Packages are covered by the basic insurance amount APPROVED by the shipping company
Any damaged or defected items must be warranted through the manufacture of the product. We are not liable or responsible for product issues. We sell products but do not make them. We cannot replace or refund items that are damaged or defected.
If you have any questions please contact us at Sales@onlinetsm.com